FAQs

What is the VAT/ PIN Field?

The VAT/PIN field is a required field for a lot of our international orders.

This field relates to a persons National Insurance Number, a VAT Number or a Personal Identification Number, depending where they are located throughout the world.

If this field does not relate to you or you do not use or have such information simply enter 'N/A' in the box.

Reset Password

To update or reset your password simply login to the website, after logging in you'll see a 'Manage Profile' section, click on the 'Edit Profile' link, locate the password fields and update as needed.

After you have made the updates you require scroll to the bottom of the page and click 'Update'.

Update User Profile

To update your user profile, including address, telephone numbers, password, etc simply login to the website, after logging in you'll see a 'Manage Profile' section, click on the 'Edit Profile' link, locate the fields you wish to update and update as needed.

After you have made the updates you require scroll to the bottom of the page and click 'Update'.

Forgot Password

If you have forgot your password and need to reset or request a new one simply click on the 'Forgot Login?' link under the login section.

Choose what you need a reminder of either 'Lost Username' or 'Lost Password', or you can even choose both.

Enter your email address and/or username and click send.

We will email you a reminder.

Please remember to check your spam or junk folders within your email for this reminder email if you can't see it in your inbox.

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